Our New Phone System Is Now Live!

Our new phone system is officially live -- giving you an easier, faster way to connect with us over the phone.

Here's what you can start doing today:

1. Speak Naturally: No more long menus, or pressing buttons -- just tell us what you need.
2. Get Help Faster: The system will help guide you to the right place quickly.
3. Live Screen Share: You can now securely share your screen with our Member Care Representatives for step-by-step support when you need it.
4. 24/7 Self-Service: You can now handle common transactions at any time, like:

• Fund Transfers
• Balance Inquiries
• Stop Payment for Check / ACH transactions
• Enable Travel notifications on Debit Card
• Card Activation Requests
• Report Lost Card or Pause Cards
• Debit Card Increases

Reminder: Our representatives are still available during regular business hours.

1. Our phone number is not changing: Call the same number you always have.
2. You can still reach a representative at any time during regular business hours: Just say "representative" to speak to a UHCU employee.

Thank you for being a valued UHCU member. We're excited to bring you faster, easier service options -- and we're just getting started!

If you have any questions, the Contact Center is available: Monday - Friday from 8:00 AM - 6:00 PM and Saturday from 9:00 AM - 2:00 PM at 512.435.4545 (Austin) | 800.531.2328 (Toll-Free)